FAQs Fast Quote

Frequently Asked Questions


Basics

Cost per day

iPad 2: $29/day

Cost per week

iPad 2: $89/week & iPad Air: $129/week

Delivery/Pick Up

Delivery/Pick Up cost is based on the delivery location, Date Time and Order Total

iPad Stand

$39/day &$89/week

GST

Above price excludes GST

More than 1 equipment

We offer Bulk Discount

How do I "Engage my Visitors"

We can assist building you a custom App which would keep visitors engaged

How do I "Capture my Visitors Information"

We can assist building you a custom App which would help capture your visitors information

Can I Install my App

Yes, You can install any Apple App based on Apples Guidelines

Wifi Connection Capability

All iPads have wifi connection capability inbuilt, All you need is a wifi internet connection

Cellular Internet

Please let us know your exact requirement and we can further assist you

Interstate

Additional delivery cost and timeframe based on location

General

Can I extend my iPad hire period?

If you want to extend your hire period before it ends, please contact us by email or phone ASAP and we'll see what we can do. If there isn't another customer waiting with a reservation for the equipment, then we'll quite happily extend your hire and you just pay for the additional days rental costs.

What if I return the iPad late?

If you return the item late meaning more than 2 hours beyond the originally agreed collection time then unfortunately you're going to have to pay an additional days rental. This is because we may have another customer waiting for the equipment or have to schedule a separate collection for the equipment

Can I return the iPad early?

Yes, of course. However, you'll appreciate that we might have turned away other customers because you had the iPad booked, so we can't offer a refund or credit for the unused portion of your hire period unless the circumstances are exceptional.

Can I hire an iPad for an extended period?

Please contact us if you want to arrange a longer term hire and we will try to arrange a tailored solution

I'm going to travel outside the Australia. Can I take an iPad with me?

Generally no

Can I cancel an order?

A minimum charge of $50 will apply to all cancellations. Cancellations within 28 days from date of pick up will result in a charge of 30% of the value of the booking. For cancellations within 14 days of time of delivery a charge of 50% of the value of the booking will apply. For bookings cancelled within 7 days but more than 48 hours from date of pick up 75% of the value of the booking will apply. No refund will apply to bookings cancelled within 48 hours from date and time of delivery.

Can I hire more than one iPad at a time?

Yes

Do I get a discount if I hire more than one iPad at a time?

We provide discounts for multiple ipads and extended periods. Please contact us for details.

I'm under 18. Can I hire a iPad from you?

Yes, but we will request you to pay the rental amount in advance and provide a deposit.

Payment

What methods of payment do you accept?

We accept payment by Bank Transfer, Paypal and Credit Card.

Do you charge GST? Do your prices include GST?

All our prices exclude GST which is currently charged at the rate of 10%. GST invoices are provided for all rentals.

Delivery

What if an iPad that I've ordered malfunctions?

In the unlikely event that an iPad malfunctions please contact us immediately and we will attempt to fix the problem on the spot or make arrangements to provide you with another iPad. If we cannot do either of the above we will cancel the remainder of the hire period and refund you the unused hire charges. We set out in our terms and conditions that iPadforms, its officers, directors, employees and staff will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible losses (even if ipadforms has been advised of the possibility of such damages).

What if the iPad is delivered late?

"We will make every effort to deliver your iPad on time but no system is perfect. For this reason we set out time windows within which we expect to deliver and collect the iPad. Just as we make allowance for a couple of hours leeway for collecting iPads from you we also expect the same flexibility from you in respect of delivery by us. Nevertheless, if we are more than 2 hours late delivering or collecting your iPad you can opt to add an additional days rental at no extra charge. Alternatively you have the option of requesting a refund for that day. If we are more than 4 hours late on delivery you can opt to add an additional 1 day rental at no additional charge. You may also cancel the entire contract if you wish and we will refund any charges paid by you in full. Basically, if an iPad is late being delivered to you, let us know immediately. The sooner we know about it, the sooner we can try to work out a solution for you. Of course, none of the above applies if the reason for the late delivery or collection is because you were not there to take delivery or return the iPad."

How do I return a iPad to you?

At the time of delivery or at time of booking we will make arrangements about where and when to arrange the pick up. There will also be contact details with the iPad and you can phone, text or email us at any time.

What comes with each iPad?

Every iPad comes with a charger and USB cable. Headphones or earbuds are not included.

Is it difficult to use?

Its very easy to use and the more you use it the more familiar you will become. If in trouble ask the nearest teenager for help!

Do you hire other equipment?

Please see our Accessories page. Let us know if there is some specific equipment you need.

Damage and Insurance

What happens if I lose an iPad, or if it's stolen, whilst I've got it on hire?

Again, the first thing to do is to let us know immediately describing the problem. If you want it replaced we will attempt to get you a replacement unit so you are up and running again as soon as possible. We'll then buy an iPad to replace the one you've lost or stolen and we'll charge you for it.

What do you consider to count as damage, as opposed to normal wear and tear?

Whilst we expect you to look after our Ipad as if it were your own, we expect you to actually use it rather than just keep it wrapped in the box the whole time. So we will treat minor marks as the results of ordinary wear and tear. Any scratches on the glass, or any dents to the mounting will be considered damage.

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